Products will be shipped to the delivery address(es) specified during the ordering process, provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering process.
Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.
GLEICHGEWICHT will not process any order for which a post office box or APO/FPO address is provided.
SHIPPING AND DELIVERY - SHIPPING COSTS
Standard Shipping (Ground) is provided for all US orders, except some specialty items. Some specialty items and customized products may be subject to production lead times, processing times and delivery delays. Due to production time, some products may not be available for Next-day or 2-day delivery to be upheld. Select RUSH to be contacted to determine the viability of meeting your needs. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time starts once your order has been processed and fabrication is completed.
A signature will be required on all orders over $500 unless otherwise specified in your order notes.
You will receive an email containing your Tracking Number once your package has been shipped. Refer to the email to check the most up-to-date status of your order. We will inform you of the shipping costs in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.
DELIVERY TIME - PROBLEMS WITH DELIVERY
Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order or you are not satisfied with them, please reach out to discuss. All pieces are uniquely hand fabricated and will show variation. All custom orders must be approved before dispatch. See Shipping Policy and Terms and Conditions for further information that may be applicable to your order.
SHIPPING AND DELIVERY - INTERNATIONAL
Taxes and Duties:
Canada: Duties are included in product price. Sales Tax is calculated at Checkout.
Other International Countries: The Checkout prices may not include Duties and Taxes of your region and import laws. These will be paid by the shopper on delivery. Orders will use an optimized HTS for the dispatch region.
All sales are final on orders shipping to non-US addresses.
RETURNS, REPLACEMENTS & EXCHANGES
Principles and procedure of return:
Certain standard products may be returned for exact replacement or refund within thirty (30) calendar days from the delivery date subject to the terms and limitations set out below.
Returned products must be in their perfectly saleable, original condition and, if applicable, packaged together with their purchase invoice or a copy in the case of a partial return. GLEICHGEWICHT has sole discretion in determining whether the products purchased via the Website are in original condition when returned.
Returning a product for exact replacement or partial refund will be subject to the costs of shipping and restocking. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return. All returns will be shipped to the address provided in your correspondence.
If you choose a return shipping method outside of the approved shipping carrier provided by Customer Service, GLEICHGEWICHT will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you bear the risks of the shipping you have chosen.
Exact Replacement:
You may exchange an item for the exact (or reciprocal) replacement of that item, which may vary by size if applicable.
If you replace an item for another item of greater value due to size or configuration, you shall pay the difference in price. If you request an exact replacement for an item of lesser value due to size or configuration, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card.
Please contact Customer Service to receive the return instructions.
If you replace an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery.
Only one exact replacement per item will be honored.
International Returns:
For international orders contact GLEICHGEWICHT as to what your options may be.
Refunds:
All international sales are final, though exceptions for extenuating circumstances will be reviewed by customer service in pursuit of a fair and equitable resolution.
Product Purchase Limitations
To ensure the best service and availability of our products, GLEICHGEWICHT may limit the quantity of items that can be purchased on any single order or across multiple orders to a customer or address. GLEICHGEWICHT reserves in its sole discretion the right to determine what quantity restrictions will be put in place for an item, order, or orders. To ensure the observance of these restrictions, GLEICHGEWICHT reviews your order and processes your purchase history. In case of non-observance, our Customer Service or Store Associates may contact you and may refuse further transactions with you for a period of 2 years from your last purchase.